Strategic Client Solutions Lead

Amplix; Westerville (OH); On-site; USD 29,000 - 37,000; Full time

Job summary

Amplix, a technology advisory firm, seeks a Client Solutions Manager I in Ohio to serve as the primary client contact and ensure timely delivery of contracted services. You will partner with internal teams on implementations, transitions, reporting, and issue resolution while maintaining strong client relationships.

In this role, you’ll own monthly reports, coordinate onboarding for new clients, and support audits.

Qualifications

• Serve as the primary Point of Contact (POC) for assigned clients.
• Present billing analyses and provide monthly recommendations/savings opportunities.
• Maintain availability (on-call) for one-off situations as needed.
• Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps.
• Prepare agendas prior to each call and provide follow-up notes and action items after each call.
• Maintain productive carrier relationships to support client needs and issue resolution.

Responsibilities

• Support implementation/onboarding of new clients by coordinating internal activities and client communications.
• Assist with implementing new clients to ensure timelines and deliverables are met.
• Support transitions for established clients, ensuring continuity of service, documentation, and deliverables.
• Own monthly zero-use projects from identification through completion and documentation.
• Plan and execute yearly device projects for assigned clients.
• Lead optimization meetings, including preparing materials and presenting findings and recommendations.
• Own and complete all recurring deliverables, ensuring accuracy and on-time delivery.
• Create and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations).
• Coordinate and fulfill special report requests for clients and internal stakeholders.
• Prepare, manipulate, and complete HR files and invoices accurately and on schedule.
• Maintain current awareness of all Company policies related to Data Security (DS) and the protection of Personal Information (PI).

Skills

Client POC

Billing analyses

On-call availability

Client calls

Report preparation

Carrier relationships

Audit support

Documentation

Education

High school diploma

College degree preferred

Tools

Microsoft Office

SAP

Job description

Amplix, a technology advisory firm, seeks a Client Solutions Manager I in Ohio to serve as the primary client contact and ensure timely delivery of contracted services. You will partner with internal teams on implementations, transitions, reporting, and issue resolution while maintaining strong client relationships.

In this role, you’ll own monthly reports, coordinate onboarding for new clients, and support audits.