Remote Client Services Specialist

FieldClock LLC; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

FieldClock LLC is seeking a Client Service Representative to join our remote team. You will interact with clients, identify needs, process requests, and elevate complaints to deliver a superior service experience.

The ideal candidate is attentive, detail-oriented, creative, and calm under pressure. You will handle inquiries via calls and emails, reference premade scripts, and document all interactions in our CRM.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and web applications (e.g. HubSpot CRM, FieldClock's internal management dashboards and tooling).
• Excellent phone and verbal communication skills.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Handle inbound calls and emails
• Identify the reason for the client's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in client service techniques to develop rapport and build relationships with customers
• Document all interactions in our CRM
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Customer service

Phone communication

Time management

Attention to detail

Tools

HubSpot CRM

FieldClock dashboards

Job description

FieldClock LLC is seeking a Client Service Representative to join our remote team. You will interact with clients, identify needs, process requests, and elevate complaints to deliver a superior service experience.

The ideal candidate is attentive, detail-oriented, creative, and calm under pressure. You will handle inquiries via calls and emails, reference premade scripts, and document all interactions in our CRM.