Remote Client Services Specialist

Rubicon; Atlanta (GA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Rubicon is seeking a Client Services Associate to join our team remotely or in a hybrid setup in the USA. You will process inbound customer service requests via phone, email, and portals, delivering effective service with strong product knowledge and collaboration with teammates.

The role requires 2+ years in customer service, proficiency in Microsoft Office and Excel, and the ability to manage multiple priorities in a fast-paced environment. Weekend/evening shifts may be required.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• 2+ years of experience in customer service roles.
• Experience entering a high volume of transactions quickly and accurately.
• Proficiency with Microsoft Office and Excel.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Provide timely and accurate information to inbound customer service requests.
• Respond promptly and professionally to calls, e-mails, and web inquiries.
• Process service requests according to department policies and procedures.
• Provide feedback on service issues and customer concerns.
• Schedule services with partners and update requests in internal systems.
• Track ticket status and communicate updates to customers.

Skills

Customer service

Communication

Time management

Detail-oriented

Team player

Independent worker

Problem solving

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Rubicon is seeking a Client Services Associate to join our team remotely or in a hybrid setup in the USA. You will process inbound customer service requests via phone, email, and portals, delivering effective service with strong product knowledge and collaboration with teammates.

The role requires 2+ years in customer service, proficiency in Microsoft Office and Excel, and the ability to manage multiple priorities in a fast-paced environment. Weekend/evening shifts may be required.