Remote Client Services & Scheduling Specialist

Next Stop Travel; Dayton (OH); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Access to training and ongoing support

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with duties spanning communication via email, phone, and online platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Coordination skills

Organizational skills

Communication skills

Independent work

Digital tools proficiency

Attention to detail

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with duties spanning communication via email, phone, and online platforms.