Remote Client Services & Research Specialist

Location Services; Indianapolis (IN); Remote; USD 36,000 - 48,000; Full time

Job summary

Location Services is seeking a Client Team Representative to handle client and debtor inquiries by phone and email, with a remote option for those outside Indiana and an office presence for Indianapolis residents. You will perform data entry, address verification, and escalate tasks to operations while maintaining high standards of service.

The role requires a year of call center or customer service experience, proficiency with Microsoft Office tools, and excellent written and verbal

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience required.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel.

Responsibilities

• Support and fulfill client and debtor requests via company phone system (Jive).
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team.
• Support and fulfill client requests received via assignment system utilizing company system of record and email process.
• Provide initial review of new addresses provided by client to determine if action is needed.
• Communicate with our clients in clear and precise manner to focus on request fulfillment.
• Communicate results and areas of opportunity to leadership.
• Provide daily, weekly, and monthly reporting to management.
• Must possess a professional phone demeanor.
• Excellent written and verbal communication skills.
• Ability to work in an ever-changing environment focused on providing exceptional service.
• Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects.

Skills

Customer service

Phone support

Data entry

Education

Associate's Degree or equivalent

Tools

Microsoft Office

Outlook

PowerPoint

Word

Excel

Job description

Location Services is seeking a Client Team Representative to handle client and debtor inquiries by phone and email, with a remote option for those outside Indiana and an office presence for Indianapolis residents. You will perform data entry, address verification, and escalate tasks to operations while maintaining high standards of service.

The role requires a year of call center or customer service experience, proficiency with Microsoft Office tools, and excellent written and verbal