Client Services Program Manager

Sedgwick; Toledo (OH); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

PTO

Job summary

Sedgwick in Toledo, OH seeks a Manager Client Services to oversee multiple client service programs and maintain key client relationships, ensuring consistency in processes across accounts and driving client retention.

The role emphasizes renewal coordination, pricing, invoicing follow-up, and educating clients on loss data. Travel and leadership responsibilities are included, with a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred; CPCU, AIC, ARM or related designation required.
• Eight years of related experience or equivalent; include three years as Account Representative OR five years adjuster experience including one year supervisory.
• Strong skills in workers compensation, liability or disability claims management; excellent communication and analytical abilities.

Responsibilities

• Manage renewal and Client Service Instruction for assigned clients.
• Coordinate pricing and location coding parameters; prepare and distribute stewardship and other reports.
• Coordinate client invoicing, audits and accounts receivable follow-up for assigned clients.
• Educate the client on loss data drivers affecting costs for assigned programs.
• Coordinate project activity; act as primary client contact to maintain client satisfaction.
• Identify issues impacting client satisfaction; solicit cross-selling opportunities.
• Coordinate client contracts.

Skills

Account management

Customer relations

Negotiation

Communication

Leadership

Analytical

Education

Bachelor's degree

CPCU/AIC/ARM designation

Tools

Microsoft Office

Claims systems

Job description

Sedgwick in Toledo, OH seeks a Manager Client Services to oversee multiple client service programs and maintain key client relationships, ensuring consistency in processes across accounts and driving client retention.

The role emphasizes renewal coordination, pricing, invoicing follow-up, and educating clients on loss data. Travel and leadership responsibilities are included, with a comprehensive benefits package.