Remote Client Services Lead — Grow Key Accounts & Revenue

Blacksmith Agency LLC; Boston (MA); A distancia; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Commission-based pay

Descripción de la vacante

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring clients and ensure they stay and grow.

You will work with the strategists and delivery team to present one clear voice to clients, drive retention, and identify upsell opportunities across a seven-figure annual quota. Base plus commission with a 50/50 split is offered.

Formación

• Experience in agency account management (marketing/digital/creative/advertising) required.
• Proven track record of keeping clients and selling more work.
• Comfort carrying a quota and providing clear communication with stakeholders.

Responsabilidades

• Retention across your book: manage relationships and renewals.
• Upsells and expansion: identify and sell new projects within each client.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to ensure a single clear voice to the client.

Conocimientos

Account management

Sales experience

Quota management

Client communication

Descripción del empleo

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring clients and ensure they stay and grow.

You will work with the strategists and delivery team to present one clear voice to clients, drive retention, and identify upsell opportunities across a seven-figure annual quota. Base plus commission with a 50/50 split is offered.