Client Growth & Retention Lead (Remote)

Blacksmith Agency LLC; United States; A distancia; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Services Manager, you’ll own an established book of recurring clients, retain them, and drive expansions.

Our sales team wins new clients; you keep them and grow them. You will work remotely with USA/Canada clients, maintaining a single voice with strategists and delivery teams while achieving a seven-figure quota across retention and upsells.

Formación

• Agency account management experience is a must.
• Proven ability to keep clients and sell them more work.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsabilidades

• Own retention across your book, manage renewal cycles and flag early drift.
• Drive upsells and expansion by identifying new projects within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single clear voice to clients.

Conocimientos

Account management

Sales experience

Quota management

Clear communication

Descripción del empleo

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Services Manager, you’ll own an established book of recurring clients, retain them, and drive expansions.

Our sales team wins new clients; you keep them and grow them. You will work remotely with USA/Canada clients, maintaining a single voice with strategists and delivery teams while achieving a seven-figure quota across retention and upsells.