Remote Client Services Director: Growth & Strategy Leader

Sedgwick Claims Management Services Ltd; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible work schedule

Referral incentive program

Career development opportunities

Comprehensive benefits

Job summary

Sedgwick Claims Management Services Ltd is seeking a results-driven Client Services Director with a strong background in workers compensation, general liability or auto claims. This remote role focuses on strategic account management, client retention, and complex program leadership across jumbo clients with multiple offices.

The ideal candidate will oversee client service staffing, drive renewal negotiations, and coordinate cross-functional collaboration to deliver top-notch service and growth.

Qualifications

• Ten (10) years related experience or equivalent combination of education and experience.
• Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
• Background in Workers Compensation, General Liability or Auto claims.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing internal departments.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.

Skills

Account management

Client service

Leadership

Education

Ten years related experience or equivalent

Job description

Sedgwick Claims Management Services Ltd is seeking a results-driven Client Services Director with a strong background in workers compensation, general liability or auto claims. This remote role focuses on strategic account management, client retention, and complex program leadership across jumbo clients with multiple offices.

The ideal candidate will oversee client service staffing, drive renewal negotiations, and coordinate cross-functional collaboration to deliver top-notch service and growth.