Remote Client Services Coordinator

Next Stop Travel; New York (NY); Remote; USD 40,000 - 56,000; Full time

Job summary

Next Stop Travel is a remote-based organization providing coordinated support to a broad client base. A Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote setting.

The role requires strong attention to detail, the ability to manage multiple tasks, and clear communication with clients and external providers. Training and ongoing support are provided with performance-based compensation.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Attention to detail

Tools

CRM software

Job description

Next Stop Travel is a remote-based organization providing coordinated support to a broad client base. A Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote setting.

The role requires strong attention to detail, the ability to manage multiple tasks, and clear communication with clients and external providers. Training and ongoing support are provided with performance-based compensation.