Remote Client Services Assistant – Health Benefits & Growth

Talentoma; Ohio; A distancia; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Descripción de la vacante

Talentoma is seeking a remote Administrative Support Specialist to handle customer questions by phone and email, keep service tickets organized, and ensure accurate product information and clear next steps. This role sits within the support team and reports to the customer service team lead.

Based in the United States with Ohio remote work, the position requires a 40-hour work week; shifts may vary. You will collaborate with customers, service reps, and internal contacts to move requests forward

Formación

• High school diploma or equivalent.
• No experience required; related experience in client services or administrative support is preferred.
• Familiarity with service tickets, customer inquiries, and note-keeping is valued.
• Ability to write concise emails and work independently with proper guidance.

Responsabilidades

• Review incoming emails and queued service tickets by subject and urgency.
• Answer routine calls using a contact-center phone system and explain next steps.
• Check and update customer details in HubSpot; avoid duplicates.
• Create and update service tickets in Freshdesk with context and status.
• Send approved product or service information and verify addresses.
• Ask for missing details and keep follow-up notes current.
• Organize callbacks and reminders for the team; escalate when needed.
• Close tickets only after all steps are complete and documented.
• Maintain quality through accurate information and timely follow-ups.

Conocimientos

Clear written communication

Customer service

Attention to detail

Educación

High school diploma or equivalent

Herramientas

HubSpot

Freshdesk

RingCentral

Descripción del empleo

Talentoma is seeking a remote Administrative Support Specialist to handle customer questions by phone and email, keep service tickets organized, and ensure accurate product information and clear next steps. This role sits within the support team and reports to the customer service team lead.

Based in the United States with Ohio remote work, the position requires a 40-hour work week; shifts may vary. You will collaborate with customers, service reps, and internal contacts to move requests forward