Remote Client Services Analyst: Data & Service Excellence

Gainwell Technologies LLC; Oregon; Hybrid; USD 45,000 - 64,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Client Services Analyst II to support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights in a healthcare technology environment.

You will collaborate with cross-functional teams to ensure high-quality outcomes, monitor SLAs, prepare reports and dashboards, and help

Qualifications

• HS Diploma/GED required.
• 3–5+ years of experience in client services, customer support, account management, or a related field.
• Experience in a client-facing role supporting service delivery or operations.

Responsibilities

• Monitor performance and track issues to ensure alignment with service level agreements.
• Serve as a point of contact for client inquiries and coordinate resolutions with internal teams.
• Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction.
• Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics.
• Collaborate with operations, account management, and cross-functional teams to support client needs.

Skills

Analytical skills

Communication skills

Problem-solving

Time management

Education

HS Diploma/GED

Tools

CRM systems

Microsoft Office

Job description

Gainwell Technologies is seeking a Client Services Analyst II to support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights in a healthcare technology environment.

You will collaborate with cross-functional teams to ensure high-quality outcomes, monitor SLAs, prepare reports and dashboards, and help