Remote Client Services Analyst II - Data-Driven Ops

Gainwell Technologies LLC; Texas; Remote; USD 45,000 - 64,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Client Services Analyst II to support delivery by analyzing performance, resolving issues, and ensuring alignment with service commitments. The role emphasizes client interactions, operational support, and data-driven insights to improve service outcomes.

You will collaborate with cross-functional teams to ensure high-quality client satisfaction in a dynamic healthcare technology environment, while advancing your career within a flexible, learning-focused

Qualifications

• HS Diploma or GED required.
• 3-5+ years of experience in client services, customer support, account management, or a related field.
• Experience working in a client-facing role supporting service delivery or operations.
• Strong analytical skills with the ability to interpret data and identify trends.
• Strong communication and problem-solving skills with the ability to manage multiple priorities.

Responsibilities

• Monitor performance, track issues, and ensure alignment with service level agreements.
• Act as a point of contact for client inquiries, coordinating resolution with internal teams.
• Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction.
• Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics.

Skills

Analytical skills

Effective communication

Problem solving

Time management

Client services experience

Education

HS Diploma/GED

Tools

CRM systems

Microsoft Office

Job description

Gainwell Technologies LLC is seeking a Client Services Analyst II to support delivery by analyzing performance, resolving issues, and ensuring alignment with service commitments. The role emphasizes client interactions, operational support, and data-driven insights to improve service outcomes.

You will collaborate with cross-functional teams to ensure high-quality client satisfaction in a dynamic healthcare technology environment, while advancing your career within a flexible, learning-focused