Remote Client Services Analyst II - Data-Driven Support

Gainwell Technologies LLC; Columbus (OH); Remote; USD 45,000 - 64,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Client Services Analyst II to support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments in a healthcare technology environment.

You will monitor client interactions, prepare reports and dashboards, and collaborate with cross-functional teams to improve service delivery and client satisfaction, all from a remote-based position within the United States.

Qualifications

• HS Diploma/GED required.
• 3–5+ years of experience in client services or related field.
• Experience in client-facing role supporting service delivery or operations.
• Strong analytical skills and ability to identify trends.
• Strong communication and problem solving with multiple priorities.

Responsibilities

• Monitor performance and track issues to ensure service levels are met.
• Serve as point of contact for client inquiries and coordinate resolution with internal teams.
• Analyze service data to identify improvement opportunities and enhance client satisfaction.
• Prepare reports and dashboards to provide visibility into performance metrics.
• Collaborate with operations, account management and cross-functional teams.

Skills

Analytical thinking

Strong communication

Problem solving

Multi-tasking

Education

HS Diploma/GED

Tools

CRM systems

Microsoft Office

Job description

Gainwell Technologies LLC is seeking a Client Services Analyst II to support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments in a healthcare technology environment.

You will monitor client interactions, prepare reports and dashboards, and collaborate with cross-functional teams to improve service delivery and client satisfaction, all from a remote-based position within the United States.