Remote Business Analyst & Services Coordinator (Health IT)

Gainwell Technologies LLC; Oregon; Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Generous flexible vacation policy

Job summary

Gainwell Technologies LLC is hiring a Business Analyst - Services Coordinator to bridge clients, business stakeholders, and internal teams. You will gather requirements, translate them into actionable work, and drive service delivery from intake to completion.

The role emphasizes ticket management, cross-functional collaboration, and process improvement to minimize operational impact. Fully remote options are available for Contiguous US locations.

Qualifications

• Bachelor’s degree in Business, IT, Healthcare Administration, or equivalent experience.
• Experience in business analysis, service coordination, operations support, or client-facing roles.
• Experience using ServiceNow in a user capacity to manage incidents, requests and workflows.
• Experience using Azure DevOps (ADO) to manage work items and tasks.
• Familiarity with ALM processes and tools.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Gather, analyze, and document client and business requirements.
• Translate needs into functional requirements and actionable items.
• Facilitate communication between stakeholders and technical teams.
• Lead ticketing calls and monitor client tickets for timely resolution.
• Support service-related projects and maintain operational documentation.
• Ensure service requests are properly documented and routed.

Skills

Business Analysis

Service Coordination

Azure DevOps

ServiceNow

ALM Tools

Client Relationship Mgmt

Requirements Documentation

Education

Bachelor’s degree in Business/IT/Healthcare Admin

Tools

ServiceNow (User-Level)

Azure DevOps (ADO)

ALM Tools

Microsoft 365

Job description

Gainwell Technologies LLC is hiring a Business Analyst - Services Coordinator to bridge clients, business stakeholders, and internal teams. You will gather requirements, translate them into actionable work, and drive service delivery from intake to completion.

The role emphasizes ticket management, cross-functional collaboration, and process improvement to minimize operational impact. Fully remote options are available for Contiguous US locations.