Management Services Specialist

WorkSource Atlanta Regional - Fayette; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Atlanta Regional Commission (ARC) is seeking a Management Services Specialist to provide advanced administrative support, program and data analysis, and maintenance of databases and tracking tools for the Access to Services unit.

Responsibilities include handling invoices, travel arrangements, event planning support, and development of standard operating procedures. A background check is required; strong Microsoft Office and data-management skills are essential.

Qualifications

• High School Diploma or GED and four (4) years of related administrative support or customer service experience
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Responsibilities

• Prepares, organizes, and maintains files, logs and records; enters and updates system data; reviews and maintains schedules; photocopies documents; maintains and secures confidential and sensitive information
• Assists and provides support in meeting and/or event planning; coordinating event logistics and dissemination of information
• Assists staff with marketing and/or communication efforts by updating websites, preparing email blasts; and preparing marketing and communication materials from draft copy
• Provides basic research in assigned area; compiling information and entering information into related databases; extracts information from databases and creates and edits charts and reports
• Compiles, organizes, and tracks data and information; reviews and verifies data for accuracy and completion; prepares and distributes standard reports, notices, requests, documents and/or correspondence; monitors completion, authorization and timely return of applicable documents and forms
• Responsible for maintaining all Standard Operating Procedures needed to identify the work of the unit
• Processes and monitors status of a variety of administrative and financial transactions such as invoice payment, credit card reconciliation/payment, procurement forms and/or travel arrangements; coordinates internal office transaction processes
• Perform other duties as assigned to support agency goals and objectives.

Skills

Communication

Time management

Data analysis

Independence

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Data management systems

DDS Data System

Job description

Job Description

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults, and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships.

The Management Services Specialist will work in coordination with the Access to Services Unit Manager and team members to provide advanced and complex administrative support that includes program and data analysis as well as maintaining accuracy of databases and tracking tools. These services include but are not limited to Aging and Disability Resource Connection (ADRC), Nursing Home Transitions, MDSQ and Community Options Counseling programs.

This role includes responsibilities related to the support of the Access to Services team. It provides maintenance and development of workflow and process tracking mechanisms to ensure standards of promptness are met per state policy and internal protocol; includes data entry in the DAS Data System (DDS); compilation and reconciliation of monthly expenses; mailings to remote team members as well as to individuals in the community; calls to nursing home staff and other professionals.

Essential Duties And Responsibilities

• Prepares, organizes, and maintains files, logs and records; enters and updates system data; reviews and maintains schedules; photocopies documents; maintains and secures confidential and sensitive information;
• Assists and provides support in meeting and/or event planning; coordinating event logistics and dissemination of information;
• Assists staff with marketing and/or communication efforts by updating websites, preparing email blasts; and preparing marketing and communication materials from draft copy;
• Provides basic research in assigned area; compiling information and entering information into related databases; extracts information from databases and creates and edits charts and reports;
• Compiles, organizes, and tracks data and information; reviews and verifies data for accuracy and completion; prepares and distributes standard reports, notices, requests, documents and/or correspondence; monitors completion, authorization and timely return of applicable documents and forms;
• Responsible for maintaining all Standard Operating Procedures needed to identify the work of the unit;
• Processes and monitors status of a variety of administrative and financial transactions such as invoice payment, credit card reconciliation/payment, procurement forms and/or travel arrangements; coordinates internal office transaction processes;
• Perform other duties as assigned to support agency goals and objectives.

Minimum Qualifications

• High School Diploma or GED and four (4) years of related administrative support or customer service experience

Or

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Special Requirement

• Selected candidate will be subject to a criminal background check.

Required Knowledge, Skills, Abilities And Competencies

• Knowledge of the Aging Network, experience in the field of aging/disabilities
• Knowledge of financial transaction processing such as paying invoices, procurement processing and/or travel arrangements
• Knowledge of software applications used to create charts, graphs, and other visual documents
• Skilled in processing and tracking transactions including financial materials and/or program applications
• Ability to work in collaboration with other team members and unit supervisors
• Ability to compile and assess data to identify trends
• Ability to work independently, establish priorities and organize work
• Ability to multi-task with attention to detail and strong time management skills
• Ability to organize tasks, meet deadlines, and manage and prioritize competing demands
• Possess excellent communication skills, including both written and verbal
• Possess excellent customer service skills
• Knowledge of database operations sufficient for entering and extracting data
• Possess strong analytical, technical, and organizational skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint) and data management systems.

Additional Information

About ARC:

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.

ARC Strategic Framework

Vision

— ONE great REGION

Mission Statement

The Atlanta Regional Commission fosters thriving communities for all within the Atlanta region through collaborative, data-informed planning and investments.

Our Goals

• Healthy, safe, livable communities in the Atlanta metro area.
• Strategic investments in people, infrastructure, mobility, and preserving natural resources.
• Regional services delivered with operational excellence and efficiency.
• Diverse stakeholders engage and take a regional approach to solve local issues.
• A competitive economy that is inclusive, innovative, and resilient.

Our Core Values

• Excellence | A commitment to doing our best and going above and beyond in every facet of our work allowing for innovative practices and actions to be created while ensuring our agency’s and our colleague’s success.
• Equity | We represent a belief that there are some things which people should have, that there are basic needs that should be fulfilled, that burdens and rewards should not be spread too divergently across the community, and that policy should be directed with impartiality, fairness and justice towards these ends.
• Integrity | In our conduct, communication, and collaboration with each other and the region’s residents, we will act with consistency, honesty, transparency, fairness and accountability within and across each of our responsibilities and functions.

Application Process

The Atlanta Regional Commission is looking for individuals who enjoy working in a public service environment where the mission is to improve the quality of life for the citizens of the Atlanta region. ARC serves as a forum where leaders come together to discuss and act on issues of regionwide consequence, so it is important that our staff share the public entrepreneurial spirit that defines ARC.

As an Equal Opportunity Employer, ARC does not discriminate on the basis of race, color, age, national origin, sex, religion or disability.

To request a reasonable accommodation during the application, interview, or testing process, please contact ARC at 404-463-3100 or Human Resources via email at [e-mail].

ARC offers our full-time regular employees a comprehensive and competitive benefits package which includes health insurance, life insurance, retirement benefits, paid time off and more! For additional information, please visit: Employment at ARC - ARC (atlantaregional.org).