Remote Client Service Team Lead

Globe Life AIL - Lisa Russel; Norfolk (VA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical reimbursement

Life insurance

Union environment

Leadership conferences

Annual incentives

Advanced virtual tools

Job summary

AO (American Income Division) within Globe Life invites applications for a fully remote Client Service Team Lead. This leadership position focuses on delivering exceptional client experiences, guiding enrollment, and building long-term relationships while mentoring a remote team.

The role emphasizes flexibility, mentorship, and performance-based advancement in a 100% remote environment across the United States.

Qualifications

• Excellent customer service skills demonstrating client focus.
• Strong communication and interpersonal abilities.
• Leadership potential with coaching and mentoring mindset.
• Self-motivation and accountability for outcomes.
• Positive, growth-oriented attitude with time-management discipline.
• Ability to work independently while collaborating remotely.
• Professionalism, integrity, and adaptability in a fast-paced team.

Responsibilities

• Meet with clients through Zoom and phone appointments.
• Provide professional guidance regarding benefits and coverage options.
• Answer client questions and resolve concerns with a solutions-focused approach.
• Assist clients with enrollment, policy updates, and ongoing service needs.
• Build and maintain long-term client relationships.
• Lead by example while delivering exceptional client experiences.
• Coach, support, and encourage team members.
• Foster a collaborative and positive remote work environment.
• Participate in leadership development and mentorship programs.
• Maintain accountability, professionalism, and high service standards.
• Utilize virtual tools to improve communication and team performance.

Skills

Outstanding customer service

Strong communication

Leadership potential

Self-motivation

Time management

Independent work

Professionalism

Job description

AO (American Income Division) within Globe Life invites applications for a fully remote Client Service Team Lead. This leadership position focuses on delivering exceptional client experiences, guiding enrollment, and building long-term relationships while mentoring a remote team.

The role emphasizes flexibility, mentorship, and performance-based advancement in a 100% remote environment across the United States.