Remote Client Relations & Reservations Specialist

Travelbynight; Austin (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Flexible remote work environment

Mentorship program

Professional development

Job summary

Travelbynight is seeking a Client Relations Coordinator to manage client inquiries from initial request through planning and reservation. The role emphasizes understanding client preferences, budgets, and timelines, with responsibilities spanning communications, research, and coordination of travel details.

Ideal candidates are friendly, dependable, and eager to learn, with strong organizational skills and the ability to thrive in a remote work environment.

Qualifications

• Strong communication with clients via phone, email, and online platforms.
• Excellent organizational skills and attention to detail.
• Ability to work remotely and manage multiple conversations simultaneously.

Responsibilities

• Communicate with new and existing clients by phone, email, and online platforms
• Learn each client's preferences, priorities, and budget
• Researching options and identifying solutions that fit individual needs
• Coordinating reservations and important details
• Providing clear information and answering client questions
• Following up on inquiries and maintaining ongoing client relationships
• Keeping client information and communications organized
• Assisting with changes or additional requests when needed
• Developing knowledge of hospitality, travel, entertainment, and leisure services
• Participating in training and ongoing professional development

Skills

Communication

Organization

Customer service

Self-motivation

Job description

Travelbynight is seeking a Client Relations Coordinator to manage client inquiries from initial request through planning and reservation. The role emphasizes understanding client preferences, budgets, and timelines, with responsibilities spanning communications, research, and coordination of travel details.

Ideal candidates are friendly, dependable, and eager to learn, with strong organizational skills and the ability to thrive in a remote work environment.