Remote Client Relations & Travel Support Specialist

Travelbynight; Richmond (VA); Remote; USD 32,000 - 52,000; Full time

Job summary

Travelbynight is seeking candidates for remote roles that combine client relationship management, customer support and travel planning. You will focus on understanding client needs, delivering personalized service, and guiding travelers through the planning process.

Responsibilities include establishing client relationships, learning preferences, researching destinations, and assisting with planning and reservations.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused mindset.
• Good organization and time-management abilities.
• Comfortable working independently.
• Basic computer and online research skills.
• Willingness to learn and complete training.
• Reliable internet and computer access.

Responsibilities

• Establish and maintain professional client relationships.
• Learn travelers' preferences and priorities.
• Research vacation and destination options.
• Assist clients with planning and reservation details.
• Provide timely responses to questions.
• Communicate updates and important information.
• Maintain organized records and follow-up.
• Participate in ongoing training and professional development.
• Continue building knowledge of destinations and travel products.

Skills

Communication skills

Customer focus

Time management

Independent work

Research skills

Willingness to learn

Remote readiness

Job description

Travelbynight is seeking candidates for remote roles that combine client relationship management, customer support and travel planning. You will focus on understanding client needs, delivering personalized service, and guiding travelers through the planning process.

Responsibilities include establishing client relationships, learning preferences, researching destinations, and assisting with planning and reservations.