Remote Client Relations Manager: Growth & Retention

North American Risk Services Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Medical, Dental, Vision Insurance

Paid Time Off Program

401k

And Much More!!!

Job summary

North American Risk Services Inc. is seeking a remote account management professional to manage general agent, carrier, and self-insured partner relationships from home.

The role focuses on maintaining client satisfaction and supporting the sales process while identifying workflows and issues to enhance the corporate image. The position requires heavy travel, leadership in client presentations, and collaboration with claims, accounting, and counsel to ensure contractual compliance and successful

Responsibilities

• Develop additional opportunities by networking with existing clients.
• Occasionally cold call prospecting.
• Heavy travel involved.
• Manage all account activities including service concerns, renewals, and expansions.
• Ensure understanding of customer needs and intentions.
• Identify dissatisfactions and implement corrective plans.
• Prepare and conduct business presentations.
• Transmit reports and oversee stewardship reporting.
• Liaison between claims, accounting, business development, general counsel, and the client for compliance.
• Identify issues impacting consistency and customer satisfaction; resolve with leadership.
• Develop and enforce departmental processes and procedures.
• Guide stewardship presentations and identify trends.
• Ensure overall client retention.
• Coordinate and attend marketing events; may require public speaking.
• Communicate new service opportunities and feedback to staff.
• Participate in local and national trade associations.
• Act as intermediary between accounts and the company for implementations and to resolve concerns

Job description

North American Risk Services Inc. is seeking a remote account management professional to manage general agent, carrier, and self-insured partner relationships from home.

The role focuses on maintaining client satisfaction and supporting the sales process while identifying workflows and issues to enhance the corporate image. The position requires heavy travel, leadership in client presentations, and collaboration with claims, accounting, and counsel to ensure contractual compliance and successful