Client Relations Manager

North American Risk Services Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Medical, Dental, Vision Insurance

Paid Time Off Program

401k

And Much More!!!

Job summary

North American Risk Services Inc. is seeking a remote account management professional to manage general agent, carrier, and self-insured partner relationships from home.

The role focuses on maintaining client satisfaction and supporting the sales process while identifying workflows and issues to enhance the corporate image. The position requires heavy travel, leadership in client presentations, and collaboration with claims, accounting, and counsel to ensure contractual compliance and successful

Responsibilities

• Develop additional opportunities by networking with existing clients.
• Occasionally cold call prospecting.
• Heavy travel involved.
• Manage all account activities including service concerns, renewals, and expansions.
• Ensure understanding of customer needs and intentions.
• Identify dissatisfactions and implement corrective plans.
• Prepare and conduct business presentations.
• Transmit reports and oversee stewardship reporting.
• Liaison between claims, accounting, business development, general counsel, and the client for compliance.
• Identify issues impacting consistency and customer satisfaction; resolve with leadership.
• Develop and enforce departmental processes and procedures.
• Guide stewardship presentations and identify trends.
• Ensure overall client retention.
• Coordinate and attend marketing events; may require public speaking.
• Communicate new service opportunities and feedback to staff.
• Participate in local and national trade associations.
• Act as intermediary between accounts and the company for implementations and to resolve concerns

Job description

Working From Home

• Comprehensive Benefits Package
• Medical, Dental, Vision Insurance
• Paid Time Off Program
• 401k
• And Much More!!!

Job Description:

Effectively manage general agent, carrier, and self-insured partner relationships to maintain existing relationships and derive new business opportunities. Provide direction and training to the organization to achieve high customer satisfaction. Assist the sales process. Through working with existing clients, identify workflows, problems, and procedures to enhance the relationship and provide consistency of the corporate image and results. As an integral part of the client management team, this position will assist in decisions, work groups and implementations that affect the course of the company

Essential Duties and Responsibilities:

• Develop additional opportunities by networking with existing clients.
• Occasionally cold call prospecting.
• Heavy travel involved.
• Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities.
• Ensure complete understanding and insight of customer’s needs and intentions.
• Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct.
• Prepare and conduct business presentations.
• Transmit reports to and from clients. Oversee stewardship reporting process.
• Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements.
• Identify issues that impact consistency and customer satisfaction and work with leadership to resolve.
• Develop and enforce departmental processes and procedures.
• Guide stewardship presentation process and assist with the identification of trends.
• Ensure overall client retention.
• Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Actively participate in local and national trade associations.
• Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed.