Remote Client Provisioning Manager – IAM & RCM Lead

Ensemble Health Partners; United States; Remote; USD 92,000 - 139,000; Full time

Job summary

Ensemble Health Partners is seeking a Client Provisioning Manager to lead provisioning operations for multiple healthcare clients, ensuring secure, timely access throughout the user lifecycle. You will collaborate with IAM, IT, Security, and client stakeholders, driving automation-first improvements and strong service quality.

You will guide onboarding, access changes, and deprovisioning, manage SLAs and backlog, and promote standardized processes while expanding automation to reduce manual work

Qualifications

• Leadership experience in a high-volume, service-oriented setting.
• Understanding of identity lifecycle processes: onboarding, access changes, transfers, deprovisioning, approvals.
• Experience managing SLAs, workload, capacity, and escalations.
• Strong client-facing, stakeholder-management skills.
• Ability to design and improve operational processes and controls.
• Solid analytical, organizational, and communication skills.
• Able to operate effectively in a multi-client environment with shifting priorities.

Responsibilities

• Lead day-to-day client provisioning and access administration across multiple healthcare clients.
• Oversee onboarding, access changes, transfers, assignments, terminations, and deprovisioning.
• Manage service performance: SLAs, volumes, backlog, aging, quality, escalations.
• Ensure provisioning activities follow security, authorization, and compliance requirements.
• Serve as escalation point for complex provisioning and access issues.
• Balance priorities and maintain strong client and employee experience.
• Represent provisioning during client implementations and go-lives.
• Identify provisioning requirements early and ensure readiness before transition to steady-state.

Skills

Leadership

Identity lifecycle

Ops performance

Client-facing

Process improvement

Analytical

Multi-client env

Job description

Ensemble Health Partners is seeking a Client Provisioning Manager to lead provisioning operations for multiple healthcare clients, ensuring secure, timely access throughout the user lifecycle. You will collaborate with IAM, IT, Security, and client stakeholders, driving automation-first improvements and strong service quality.

You will guide onboarding, access changes, and deprovisioning, manage SLAs and backlog, and promote standardized processes while expanding automation to reduce manual work