Client Journey Coordinator

traveling-with-mchaila; Colorado; On-site; USD 45,000 - 60,000; Full time

Job summary

traveling-with-mchaila is seeking a personable Client Journey Coordinator to help clients move through the planning process with confidence. This fully remote role focuses on gathering preferences, researching options, organizing reservations, and updating trip details from start to finish.

You'll support clients with clear information, timely responses, and proactive follow-up, while staying organized and detail-oriented in a fast-paced, people-focused environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and time management.
• Comfortable speaking with clients and guiding them through steps.
• Ability to manage multiple requests with accuracy.
• Willingness to learn new software and online tools.
• Positive, proactive, and customer-centric mindset.

Responsibilities

• Connect with clients to understand plans, preferences, and needs.
• Organize client information and keep records up to date.
• Research destinations, accommodations, activities, and transportation options.
• Assist with coordinating reservations and itinerary details.
• Follow up with clients regarding changes, confirmations, or missing information.
• Keep track of deadlines and important planning details.
• Use online platforms and digital tools to manage client requests.
• Provide friendly, timely support throughout the planning process.
• Help ensure clients have clear and organized information before their trip.

Skills

Communication

Organization

Client support

Attention to detail

Multi-tasking

Independence

Software learning

Positive attitude

People-focused

Job description

We're looking for a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. You'll be the person helping keep the details together, from the first conversation through final trip preparations.

This is a remote role for someone who enjoys working with people, staying organized, and keeping track of several details at once. You'll assist with gathering client preferences, researching options, organizing reservations, updating trip information, and following up when something needs attention.

What You'll Do

• Connect with clients to understand their plans, preferences, and needs
• Organize client information and keep records up to date
• Research destinations, accommodations, activities, and transportation options
• Assist with coordinating reservations and itinerary details
• Follow up with clients regarding changes, confirmations, or missing information
• Keep track of deadlines and important planning details
• Use online platforms and digital tools to manage client requests
• Provide friendly, timely support throughout the planning process
• Help ensure clients have clear and organized information before their trip

What We're Looking For

• Strong communication and organizational skills
• Comfortable speaking with and assisting clients
• Good attention to detail and follow-through
• Able to manage multiple requests while staying organized
• Comfortable learning new software and online systems
• Dependable, self-motivated, and able to work independently
• A positive attitude and genuine interest in helping people

What We Provide

• Fully remote work environment
• Flexible scheduling
• Training and step-by-step guidance
• Ongoing support and resources
• Digital tools and established systems
• Opportunity to build skills in client service, organization, and planning

Previous experience in travel is not required. Training is provided, so we welcome applicants from customer service, administrative, hospitality, scheduling, and other people-focused backgrounds.

If you enjoy working with people and are the kind of person who likes keeping the details organized from beginning to end, this could be a great fit.