Remote Client Integration Support Leader

Liviniti; Minneapolis (MN); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Disability and Life insurance

Remote work options

Annual Reviews and Development Plans

Retirement Plan with company match

Job summary

RxCompass, LLC is seeking a Manager, Client Integration Support in Minneapolis, MN to lead the Client Integration Support function and oversee the Account Coordinator team. You will establish workflows, drive customer satisfaction during implementation, go-live, and early lifecycle phases, and partner with cross-functional teams to ensure timely issue resolution and smooth transitions.

You will be responsible for program visibility, performance reporting, and continuous improvement, with a focus

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Pharmacy, or related field preferred.
• 5+ years of progressive experience in pharmacy benefits management, healthcare operations, client implementations, or related.
• Prior leadership or supervisory experience preferred.
• Experience with operational reporting and process improvement.
• Knowledge of care navigation, specialty pharmacy, or patient assistance programs preferred.

Responsibilities

• Lead the Account Coordinator team and oversee client integrations.
• Establish workflows, service standards, and performance expectations.
• Coach and develop team members and manage workload across client implementations.
• Promote accountability, responsiveness, consistency, and strong client service.
• Ensure effective handoffs between cross-functional teams and stakeholders.
• Track client requests, deliverables, timelines, and resolution progress.

Skills

People leadership

Client service

Stakeholder management

Project management

Process improvement

Reporting analytics

Cross-functional leadership

Time management

Education

Bachelor’s degree

Job description

RxCompass, LLC is seeking a Manager, Client Integration Support in Minneapolis, MN to lead the Client Integration Support function and oversee the Account Coordinator team. You will establish workflows, drive customer satisfaction during implementation, go-live, and early lifecycle phases, and partner with cross-functional teams to ensure timely issue resolution and smooth transitions.

You will be responsible for program visibility, performance reporting, and continuous improvement, with a focus