Remote Client Integration Lead - Implementation & Support

Southern Scripts; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Remote work options

Development plans

401k match

Job summary

RxCompass, LLC in Minneapolis, MN seeks a Manager of Client Integration Support to lead the Account Coordinator team through implementation, go-live, and early lifecycle stages. You will establish processes, coordinate with Business Integration, Operations, Analytics, and vendor partners, and ensure timely issue resolution.

The role emphasizes structured post-go-live support, performance reporting, and delivering consistent client service while maintaining HIPAA compliance and a client-centric

Qualifications

• 3-5 years of people leadership, coaching, and team development skills.
• Strong client-service orientation and stakeholder management skills.
• Excellent organization, communication, and follow-through.
• Ability to manage multiple priorities, client deliverables, and competing deadlines.
• Strong analytical skills and comfort working with operational and member-level reporting.
• Ability to identify risks, barriers, and trends and drive issues through resolution.
• Strong cross-functional leadership and problem-solving skills.
• Ability to establish structure and accountability in an evolving environment.
• Strong sense of urgency, ownership, and attention to detail.

Responsibilities

• Provides direct leadership and oversight of the Account Coordinator team.
• Establishes priorities, workflows, service standards, and performance expectations.
• Provides ongoing coaching, development, and support to team members.
• Manages workload distribution and coverage across client implementations.
• Promotes accountability, responsiveness, consistency, and strong client service.
• Oversees client support throughout implementation, go-live, and early post-go-live stabilization.
• Maintains a structured 30-, 60-, and 90-day post-go-live support model.
• Ensures client requests, deliverables, timelines, open issues, and action items are tracked through resolution.
• Ensures effective handoffs between Business Integration, Operations, Client Experience, and other stakeholders.
• Identifies barriers affecting successful client integration and drives escalation and resolution.
• Oversee reporting provides visibility into member progression and early program performance.
• Ensures tracking of milestones including outreach, enrollment, and transition activities.
• Ensures reporting and program summaries are accurate and timely.
• Identifies trends, risks, and barriers requiring leadership visibility.
• Partners with cross-functional teams to support successful client integration.
• Serves as escalation point for client issues during implementation and early lifecycle.
• Drives ownership and follow-through on issues affecting client experience and program performance.
• Identifies risks and communicates them to leadership.

Skills

People leadership

Client service orientation

Organization & communication

Multitasking

Analytical skills

Risk identification

Cross-functional leadership

Structure & accountability

Sense of urgency

Education

Bachelor’s degree in business

Healthcare Administration or Pharmacy

Job description

RxCompass, LLC in Minneapolis, MN seeks a Manager of Client Integration Support to lead the Account Coordinator team through implementation, go-live, and early lifecycle stages. You will establish processes, coordinate with Business Integration, Operations, Analytics, and vendor partners, and ensure timely issue resolution.

The role emphasizes structured post-go-live support, performance reporting, and delivering consistent client service while maintaining HIPAA compliance and a client-centric