Remote Client Experience Coordinator

Newhorizonscareergroup; Evansville (IN); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Structured initial training

Ongoing role-specific training

Access to online tools and resources

Job summary

Newhorizonscareergroup is seeking an organized Client Services Coordinator to support client communication, service requests, and day-to-day coordination. The role suits someone who enjoys helping people, managing details, and researching information to ensure timely, accurate support.

You will handle inquiries, maintain client records, and collaborate with service providers in a remote work environment with structured training and ongoing role-specific development.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple client requests and priorities.
• Comfortable researching information and comparing available options.
• Customer-focused and solution-oriented approach.
• Comfortable working with online systems and digital communication tools.
• Comfortable learning new systems and processes.
• Ability to work independently and manage responsibilities effectively.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service, client services, coordination, hospitality, administration, or a related field is helpful but not required.

Responsibilities

• Respond to client inquiries and requests in a timely and professional manner.
• Communicate with clients to understand their individual needs and preferences.
• Research available services and options based on client requests.
• Assist clients with service details, updates, and routine requests.
• Coordinate information and arrangements with service providers as needed.
• Maintain consistent communication throughout the client experience.
• Follow up when additional information, confirmation, or action is required.
• Review service information for accuracy and completeness.
• Maintain accurate and organized client records.
• Provide clients with confirmations, updates, and important information.
• Assist with routine changes, questions, and service concerns.
• Identify missing information and take appropriate follow-up action.
• Build positive client relationships through responsive communication and reliable follow-through.
• Support a smooth and organized client experience from initial request through completion.

Skills

Written & Verbal Communication

Customer Service

Organization & Time Management

Attention to Detail

Multitasking

Research & Information Gathering

Digital Communication Tools

Independent Work

Follow-through

Problem-solving

Job description

Newhorizonscareergroup is seeking an organized Client Services Coordinator to support client communication, service requests, and day-to-day coordination. The role suits someone who enjoys helping people, managing details, and researching information to ensure timely, accurate support.

You will handle inquiries, maintain client records, and collaborate with service providers in a remote work environment with structured training and ongoing role-specific development.