Remote Client Experience Resolution Lead

Capitalrx; Charlotte (NC); On-site; USD 95,000 - 150,000; Full time

Job summary

Capitalrx seeks a Manager of Client Experience Resolution & Optimization in Charlotte, NC. This role leads the client service issue intake and triage process, ensuring effective governance and resolution.

The ideal candidate has a Bachelor’s degree and over 5 years of experience in client services or operations. The position offers a salary range of $95,000 – $150,000 and encourages improvements in client experience.

Qualifications

• 5+ years of experience in client services, operations, or workflow/process management.
• Demonstrated success in establishing governance structures or managing intake of workflows.
• Ability to manage complexity and problem-solve in a fast-paced environment.

Responsibilities

• Build and manage a standardized intake and routing process for Client Services issues.
• Serve as the primary point of contact for inquiries related to intake, validation, and routing.
• Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.

Skills

Collaboration

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree

Job description

Capitalrx seeks a Manager of Client Experience Resolution & Optimization in Charlotte, NC. This role leads the client service issue intake and triage process, ensuring effective governance and resolution.

The ideal candidate has a Bachelor’s degree and over 5 years of experience in client services or operations. The position offers a salary range of $95,000 – $150,000 and encourages improvements in client experience.