Remote Client Experience Manager — Drive Growth & Impact

Tixr; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Salary Range: $75,000 - $85,000 / Year + Bonus + Equity

100% Remote Okay with Hybrid Optional

Flexible Vacation

401k (50% Match up to 3%)

Education Stipend

Paid Holidays & Birthdays Off

Ticket Hookups!

Job summary

Tixr is seeking a Client Experience Manager to oversee day-to-day client engagement and ensure satisfaction with their platform. This role involves managing client accounts, fostering relationships, and driving platform adoption. Ideal candidates will have over 5 years experience in client success and possess strong problem-solving and communication skills. The position makes a commitment to client engagement and offers a competitive salary between $75,000 - $85,000, along with benefits like flexible vacation and a 401k plan.

Qualifications

• 5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving and analytical skills with high attention to detail.
• Strong organizational skills and ability to deliver a high level of customer service.
• High ethical standards with a commitment to transparent and fair client interactions.

Responsibilities

• Build and maintain strong, trusted relationships with clients.
• Act as the primary point of contact for assigned client accounts.
• Monitor and resolve client tickets promptly and effectively.
• Manage client projects, timelines, event builds, and deliverables.
• Identify and implement process improvements to optimize client success workflows.

Skills

Client relationship management

Communication skills

Problem-solving

Analytical skills

Organizational skills

Education

Bachelor's degree in business or related field

Tools

HubSpot

Notion

Slack

Google Apps

Job description

Tixr is seeking a Client Experience Manager to oversee day-to-day client engagement and ensure satisfaction with their platform. This role involves managing client accounts, fostering relationships, and driving platform adoption. Ideal candidates will have over 5 years experience in client success and possess strong problem-solving and communication skills. The position makes a commitment to client engagement and offers a competitive salary between $75,000 - $85,000, along with benefits like flexible vacation and a 401k plan.