Senior Customer Experience Leader (Hybrid)

Q2; Cary (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Flexible Time Off

Career Development & Mentoring

Community Volunteering & Philanthropy

Employee Recognition Programs

Job summary

Q2 in Cary, NC is seeking a Senior Customer Experience Manager to analyze and resolve complex client situations, support large, high-visibility accounts, and guide projects through planning, RFQs, and prerequisites. You will build trusted relationships with customers, coordinate with CSMs, provide demos and training, and help ensure timely delivery of implementations while protecting security and privacy.

Fluency in English is required; willingness to travel as needed; applicant must be

Qualifications

• 8+ years in B2B/B2C client management or service roles.
• Experience in banking or banking software environments required.
• Proven cross-sales results and customer advocacy.
• Strong relationship-building across large organizations.
• Willingness to travel as required.

Responsibilities

• Applies company practices to analyze and resolve customer situations.
• Handle complex issues with deep evaluation of factors and chosen methods.
• Network with key contacts outside own area of expertise.
• Assist with Project Planning, RFQs, and Pre-Req docs for client projects.
• Manage large, high-visibility, strategic accounts.

Skills

Relationship management

Banking software experience

Quota-driven sales support

Cross-functional collaboration

Client advocacy

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Q2 in Cary, NC is seeking a Senior Customer Experience Manager to analyze and resolve complex client situations, support large, high-visibility accounts, and guide projects through planning, RFQs, and prerequisites. You will build trusted relationships with customers, coordinate with CSMs, provide demos and training, and help ensure timely delivery of implementations while protecting security and privacy.

Fluency in English is required; willingness to travel as needed; applicant must be