Customer Experience Lead for Process & Resolution

C2 GPS- Capital Area Workforce; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with Employer Match

Dental Insurance

Vision Insurance

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 GPS- Capital Area Workforce is looking for a Customer Experience Manager to enhance customer satisfaction through strategic implementation. The ideal candidate will analyze customer journeys, supervise staff, and develop policies to ensure positive service experiences.

Additionally, this position requires a degree in a relevant field and 3 years of experience. The role offers a salary range of $65,000 - $75,000, and a comprehensive benefits package including health insurance and paid time off.

Qualifications

• 3 years of relevant experience preferred.
• Strong knowledge of workforce development and economic trends.
• Ability to synthesize data from multiple systems.

Responsibilities

• Supervise Career Navigators to ensure performance standards.
• Analyze customer journeys and optimize touchpoints.
• Develop strategies to improve customer satisfaction.

Skills

Customer service skills

Problem-solving skills

Analytical skills

Interpersonal skills

Project management

Bilingual in English and Spanish

Education

Undergraduate degree in a relevant field

Tools

Word processing software

Spreadsheet software

Job description

C2 GPS- Capital Area Workforce is looking for a Customer Experience Manager to enhance customer satisfaction through strategic implementation. The ideal candidate will analyze customer journeys, supervise staff, and develop policies to ensure positive service experiences.

Additionally, this position requires a degree in a relevant field and 3 years of experience. The role offers a salary range of $65,000 - $75,000, and a comprehensive benefits package including health insurance and paid time off.