Remote Client Experience Pro

HB Travels; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Professional development

Client-focused role

Job summary

HB Travels is seeking a Client Experience Specialist to help clients from initial inquiry through follow-up, delivering personalized assistance and guiding them to the best options.

The role rewards organization, responsiveness, and clear communication, with remote work, flexible scheduling, and ongoing training.

You will research options, coordinate details with providers, maintain client records, and provide timely follow-ups to ensure a positive experience.

Qualifications

• Excellent customer-service skills.
• Strong communication abilities.
• Organized and detail-oriented.
• Strong listening skills.
• Comfortable researching information.
• Basic computer proficiency.
• Ability to learn new online systems.
• Reliable and self-motivated.
• Ability to manage multiple requests.
• Previous client-service experience is helpful but not required.

Responsibilities

• Communicate with clients regarding questions and requests
• Identify individual needs and preferences
• Research appropriate options
• Provide relevant information
• Assist with reservations and related requests
• Coordinate details with providers
• Maintain accurate client information
• Provide timely follow-up
• Assist with changes and updates
• Address routine client concerns
• Help ensure a positive overall client experience

Skills

Customer service

Communication

Organization

Attention to detail

Active listening

Information research

Computer literacy

Learning systems

Multitasking

Client-service experience (not req)

Job description

HB Travels is seeking a Client Experience Specialist to help clients from initial inquiry through follow-up, delivering personalized assistance and guiding them to the best options.

The role rewards organization, responsiveness, and clear communication, with remote work, flexible scheduling, and ongoing training.

You will research options, coordinate details with providers, maintain client records, and provide timely follow-ups to ensure a positive experience.