Remote Client Services & Support Coordinator

HB Travels; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional growth

Client-focused role

Job summary

HB Travels is seeking a Client Services Coordinator to assist clients with questions, reservations, and ongoing support. The role emphasizes organization, clear communication, and helping clients navigate available options while coordinating information efficiently.

The ideal candidate is detail-oriented, professional, and adept at managing multiple requests. This remote position offers flexible scheduling and opportunities to grow in client services and coordination.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational abilities.
• Customer-focused and professional demeanor.
• Strong attention to detail and accuracy.
• Ability to manage multiple client requests.
• Comfortable researching information online.
• Basic computer proficiency.
• Ability to learn new systems.
• Strong time-management skills.

Responsibilities

• Communicate with clients regarding questions and service requests.
• Gather information about individual needs and preferences.
• Research appropriate options and solutions.
• Coordinate reservation and service requests.
• Provide accurate and timely information to clients.
• Review details for accuracy and completeness.
• Communicate with providers when additional assistance is required.
• Maintain organized client records.
• Provide follow-up regarding outstanding requests.
• Assist with updates and changes.
• Build positive client relationships through consistent communication.

Skills

Written Communication

Verbal Communication

Organization

Customer-focused

Detail-oriented

Researching information

Time management

Multitasking

Learning new systems

Job description

HB Travels is seeking a Client Services Coordinator to assist clients with questions, reservations, and ongoing support. The role emphasizes organization, clear communication, and helping clients navigate available options while coordinating information efficiently.

The ideal candidate is detail-oriented, professional, and adept at managing multiple requests. This remote position offers flexible scheduling and opportunities to grow in client services and coordination.