Remote Member Services Specialist

HB Travels; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

People-focused role

Professional development

Job summary

HB Travels is seeking a personable Member Services Agent to provide responsive support and assistance to clients from a remote setting. The ideal candidate will build positive relationships, answer questions, research solutions, and ensure each interaction is handled professionally.

You will handle customer inquiries by phone, email, and online platforms, identify needs, guide options, and maintain records.

Qualifications

• Excellent interpersonal and communication skills.
• Customer-focused and professional.
• Strong listening and problem-solving abilities.
• Organized with attention to detail.
• Comfortable communicating by phone, email, and online platforms.
• Basic computer proficiency.
• Ability to learn new systems.
• Reliable and self-motivated.
• Previous customer service or client-facing experience is helpful but not required.

Responsibilities

• Serve as a point of contact for customer questions and requests
• Provide professional and courteous customer service
• Identify individual needs and provide relevant information
• Research available options and solutions
• Assist with account and reservation-related questions
• Provide follow-up when additional information is required
• Maintain accurate records of customer communications
• Coordinate with providers and support resources as necessary
• Help resolve routine customer concerns
• Provide clear instructions and information
• Build positive relationships through consistent communication and service

Skills

Interpersonal communication

Customer service

Problem-solving

Organization

Active listening

Remote communication

Tools

CRM systems

Job description

HB Travels is seeking a personable Member Services Agent to provide responsive support and assistance to clients from a remote setting. The ideal candidate will build positive relationships, answer questions, research solutions, and ensure each interaction is handled professionally.

You will handle customer inquiries by phone, email, and online platforms, identify needs, guide options, and maintain records.