Remote Client Experience & Intake Coordinator

The Law Office of Emile M. Mullick; San Bernardino (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Paid training

Paid time off

Health, dental, and vision benefits

Retirement plan

Professional development

Job summary

The Law Office of Emile M. Mullick is seeking a proactive Client Coordinator for a remote position. You will manage client communications, coordinate appointments, facilitate client intake, and maintain accurate records to ensure a seamless client experience.

The role emphasizes professionalism, confidentiality, and exceptional customer service while supporting the legal team remotely. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• ,
• 2+ years in client services or related roles.
• Excellent verbal and written communication skills.
• Strong organizational, time management and multitasking abilities.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to work independently in a remote environment.
• High attention to detail and confidentiality.

Responsibilities

• Serve as the first point of contact for prospective and existing clients via phone, email, and other channels.
• Conduct client intake and collect required information and documentation.
• Schedule consultations and manage attorney calendars.
• Maintain accurate client records in the firm's case management system.
• Coordinate communication between attorneys, staff, and clients.
• Monitor deadlines and ensure timely follow-up on client matters.
• Prepare administrative documents and correspondence.
• Support daily office operations while maintaining confidentiality.
• Deliver exceptional customer service with professionalism and empathy.

Skills

Verbal and written communication

Organization

Time management

Multitasking

Microsoft Office

Google Workspace

Independence in remote work

Confidentiality

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

The Law Office of Emile M. Mullick is seeking a proactive Client Coordinator for a remote position. You will manage client communications, coordinate appointments, facilitate client intake, and maintain accurate records to ensure a seamless client experience.

The role emphasizes professionalism, confidentiality, and exceptional customer service while supporting the legal team remotely. Strong communication and organizational skills are essential.