Remote Client Experience Coordinator

PedrosVacations; Tennessee; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Structured training and onboarding

Ongoing team support

Access to digital tools and resources

Job summary

PedrosVacations is seeking a Client Itinerary Advisor to support the client journey by organizing information, coordinating schedules, following up on requests, and ensuring every stage is handled professionally and efficiently.

This remote role offers a flexible schedule and structured training to help you build a strong client experience through clear communication and reliable follow-through.

Qualifications

• Highly organized and attentive to detail.
• Professional in written and verbal communication.
• Dependable with follow-up.
• Able to manage multiple responsibilities at once.
• Comfortable working independently in a remote environment.
• Familiar with email, apps, and online platforms.
• Adaptable when priorities or client needs change.
• Proactive and willing to take initiative.
• Focused on providing a positive client experience.
• Experience in customer service, hospitality, scheduling, administration, sales support, or client relations may be helpful, but not required.

Responsibilities

• Communicating with clients regarding preferences, requests, and next steps
• Coordinating schedules, confirmations, appointments, and service details
• Keeping client records accurate and up to date
• Tracking pending items, deadlines, and follow-up needs
• Providing timely updates throughout the client process
• Assisting with changes, adjustments, or special requests
• Researching information when additional options are needed
• Helping resolve routine client concerns
• Supporting the overall organization of each client account
• Ensuring communication remains clear, professional, and consistent

Skills

Organizational skills

Communication skills

Remote work readiness

Multitasking

Proactive mindset

Customer service

Tools

Email platforms

Scheduling software

Job description

PedrosVacations is seeking a Client Itinerary Advisor to support the client journey by organizing information, coordinating schedules, following up on requests, and ensuring every stage is handled professionally and efficiently.

This remote role offers a flexible schedule and structured training to help you build a strong client experience through clear communication and reliable follow-through.