Remote Client Experience Coordinator

PedrosVacations; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training

Ongoing support

Job summary

PedrosVacations is seeking a Remote Client Experience Coordinator to support travel planning from home. You will handle communication, scheduling, reservations, and follow-up to ensure a smooth client experience throughout the process.

No prior experience required; comprehensive training and ongoing support are provided. This fully remote role offers flexible scheduling and opportunities to develop travel-coordination skills.

Qualifications

• Experience in customer service or hospitality roles is helpful but not required.
• Must be capable of communicating clearly and professionally with clients.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Respond to client questions and requests.
• Gather dates, preferences, and planning details.
• Assist with reservations and confirmations.
• Coordinate schedules and itinerary information.
• Provide updates and follow up on pending items.
• Help organize accommodations, transportation, and activities.
• Assist with changes or special requests.
• Maintain accurate client records.

Skills

Strong communication

Organized

Attention to detail

Follow-through

Multi-tasking

Email proficiency

Client-focused attitude

Willingness to learn

Tools

Email

Online planning tools

Job description

Remote Client Experience Coordinator

Remote | Flexible Schedule | Training Provided

We're looking for organized, service-focused individuals to help clients stay informed and supported throughout the travel planning process.

As a Remote Client Experience Coordinator, you'll assist with communication, scheduling, reservations, follow-up, and travel-related details while helping create a smooth, professional client experience from start to finish.

Previous experience is not required. Training and ongoing support are provided.

What You'll Do

• Respond to client questions and requests
• Gather dates, preferences, and important planning details
• Assist with reservations and confirmations
• Coordinate schedules and itinerary information
• Provide updates and follow up on pending items
• Help organize accommodations, transportation, and activities
• Assist with changes or special requests
• Maintain accurate client records

What We're Looking For

• Strong communication skills
• Good organization and attention to detail
• Reliable follow-through
• Ability to manage multiple client requests
• Comfort working independently
• Familiarity with email and online systems
• Positive, client-focused attitude
• Willingness to learn new tools and processes

Experience in customer service, hospitality, reservations, scheduling, administration, or client support can be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital planning tools
• Opportunities to build client-service and travel-coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions

Next Step

Selected applicants will be invited to a live interview to review the role, compensation structure, training, support, and next steps.