Remote Client Experience Coordinator

Effortless travel solutions ETS; Massachusetts; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and industry tools

Opportunities for professional development

Travel-related perks

Job summary

Effortless travel solutions ETS is seeking a Client Experience Coordinator for a fully remote position. This role will be the primary point of contact for clients, focusing on communication, organization, and client satisfaction throughout the travel planning process.

The ideal candidate will have excellent interpersonal skills and previous customer service experience. Flexible training is provided, and travel-related perks will be shared during onboarding.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Strong attention to detail and organizational skills.
• Comfortable using technology and online systems.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the planning and travel process.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Organizational skills

Customer service experience

Comfort with technology and booking tools

Job description

Effortless travel solutions ETS is seeking a Client Experience Coordinator for a fully remote position. This role will be the primary point of contact for clients, focusing on communication, organization, and client satisfaction throughout the travel planning process.

The ideal candidate will have excellent interpersonal skills and previous customer service experience. Flexible training is provided, and travel-related perks will be shared during onboarding.