Remote Client Delivery Specialist - Projects & Impact

Ansira; Missouri; On-site; USD 52,000 - 78,000; Full time

Job summary

Ansira is seeking a Specialist, Client Delivery to oversee day-to-day delivery for assigned client accounts and coordinate projects from planning through completion. You will manage timelines, gather requirements, and ensure deliverables are accurate and on schedule.

Working closely with internal teams and clients, you will apply knowledge of Ansira’s services to recommend solutions, resolve issues, and improve delivery processes, while staying adaptable in a remote, fast-paced environment.

Qualifications

• Two to four years of experience in client services, account coordination, or related field.
• Experience supporting client projects in marketing services, agency, SaaS, or client delivery environments.
• Experience with print production or fulfillment is a plus.

Responsibilities

• Manage client deliverables for assigned accounts, including templates, asset and platform updates, print and fulfillment activities, order processing, and inventory management.
• Serve as a responsive operational contact for assigned client deliverables.
• Coordinate technical and creative projects from planning through execution, ensuring quality, functionality, and timely completion.
• Collaborate with cross-functional teams to establish priorities, expectations, and deadlines; communicate client requests, concerns, and feedback clearly.
• Take accountability for identifying project risks and issues, escalating them appropriately, and supporting troubleshooting and resolution.
• Prepare and maintain project documentation, including timelines, status reports, meeting agendas, and meeting minutes.
• Maintain client training and knowledge materials, such as job aids, FAQs, and process maps, for internal use and clients or end users where applicable.
• Lead internal and client-facing deliverable meetings, document action items, and follow up to ensure completion.
• Train new and existing team members on products and processes and provide client-facing platform training as needed.
• Recommend tactical solutions and process improvements to internal and external stakeholders.
• Track project time accurately to support forecasting and billing.

Skills

Organizational skills

Written and verbal communication

Client relations

Project coordination

Adaptability

Attention to detail

Cross-functional collaboration

Job description

Ansira is seeking a Specialist, Client Delivery to oversee day-to-day delivery for assigned client accounts and coordinate projects from planning through completion. You will manage timelines, gather requirements, and ensure deliverables are accurate and on schedule.

Working closely with internal teams and clients, you will apply knowledge of Ansira’s services to recommend solutions, resolve issues, and improve delivery processes, while staying adaptable in a remote, fast-paced environment.