Client Delivery Lead: Projects & Strategic Execution

Ansira; Kentucky; On-site; USD 95,000 - 125,000; Full time

Job summary

Ansira is seeking a Lead – Client Delivery Create to oversee day-to-day operational delivery and coordination of client projects in a fast-paced environment, managing all aspects of technical and creative projects and partnering with internal teams and external clients.

The role applies a deep understanding of Ansira’s products to provide strategic recommendations, strengthen relationships, and drive process improvements to meet client objectives, while supervising junior staff and ensuring

Qualifications

• Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or related field.

Responsibilities

• Oversee day-to-day client deliverables on assigned accounts, including template management, asset and platform updates, print/fulfillment tasks, order processing, and inventory management, while supervising junior associates’ workload.
• Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
• Oversee technical and creative projects from planning through execution, ensuring quality, functionality, and on-time delivery.
• Collaborate with cross-functional teams to set expectations, priorities, and deadlines; communicate client requests, concerns, and feedback effectively.
• Identify and report issues, research root causes, and drive resolution.
• Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes.
• Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users.
• Demonstrate a strong understanding of Ansira’s products and services; provide recommendations to support client objectives.
• Lead internal and external meetings, capture action items, and ensure follow-through.
• Train new team members and current team members on product and processes, be able to provide client-facing training as necessary.
• Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
• Track and record work time against projects to support accurate forecasting and billing.

Skills

Project management

Verbal communication

Written communication

Attention to detail

Organizational skills

Cross-functional collaboration

Deadlines management

Learning ability

Adaptability

Team leadership

Education

Bachelor’s degree

Equivalent experience

Job description

Ansira is seeking a Lead – Client Delivery Create to oversee day-to-day operational delivery and coordination of client projects in a fast-paced environment, managing all aspects of technical and creative projects and partnering with internal teams and external clients.

The role applies a deep understanding of Ansira’s products to provide strategic recommendations, strengthen relationships, and drive process improvements to meet client objectives, while supervising junior staff and ensuring