Remote Client Delivery Manager, Healthcare Revenue Ops

R1 RCM, Inc.; Detroit (MI); Remote; USD 65,000 - 117,000; Full time

Benefits offered by this job

Annual bonus target 10%

Job summary

R1 RCM Inc. is seeking a Client Delivery Manager to lead client delivery operations for our US-based clients. You will coordinate service activities, address client inquiries, and ensure delivery standards are met.

This remote role acts as a bridge between clients and internal teams, using data and cross-functional partnership to deliver an exceptional client experience. Ideal candidates have at least 5 years in client delivery or healthcare revenue cycle operations, strong communication, and

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience will be considered in lieu of a degree.
• Minimum of 5 years of relevant experience in client delivery, client services, healthcare revenue cycle management, operations, or a related environment.
• Experience using KPIs, operational data, and reporting to identify issues and communicate performance.
• Experience partnering across multiple functional teams to drive client and operational outcomes.

Responsibilities

• Build and maintain long-term client relationships through consistent communication, proactive engagement, and timely resolution of client needs.
• Serve as a primary point of contact for assigned clients, connecting clients with Operations, Client Success, and other service lines.
• Manage client expectations, inquiries, service issues, and escalations while ensuring commitments are completed.
• Develop solutions tailored to client needs while maintaining established service and delivery standards.
• Identify and communicate client risks to appropriate leadership teams and coordinate follow-up actions.
• Manage client meeting schedules, agendas, and deliverables based on established project scope and client needs.
• Partner with Operations subject matter experts and Client Success to coordinate meeting materials, quality reviews, and presentation readiness.
• Support implementation and other client projects under leadership direction.
• Coordinate with internal teams and vendor management partners to ensure client deliverables are completed as expected.
• Monitor client health and KPIs to identify trends, service gaps, and potential risks.
• Develop standard and ad hoc client-facing reporting based on business and client needs.
• Compile, analyze, and communicate performance data using Excel and Power BI.
• Translate numerical and operational data into clear client-facing insights using pivot tables, spreadsheets, graphs, dashboards, and presentations.
• Use performance findings to support client discussions, issue resolution, and recommended actions.
• Partner cross-functionally with Operations, Client Success, and other stakeholders to address client needs and maintain consistent service delivery.
• Communicate account-level audit, data integrity, or service concerns to clients as appropriate.
• Ensure client-specific protocols and supporting documentation remain current and are regularly reviewed.
• Contribute to internal initiatives and promote a collaborative, solutions-oriented team environment.

Skills

Client relationship management

Data analysis

Communication skills

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Power BI

Microsoft Excel

Job description

R1 RCM Inc. is seeking a Client Delivery Manager to lead client delivery operations for our US-based clients. You will coordinate service activities, address client inquiries, and ensure delivery standards are met.

This remote role acts as a bridge between clients and internal teams, using data and cross-functional partnership to deliver an exceptional client experience. Ideal candidates have at least 5 years in client delivery or healthcare revenue cycle operations, strong communication, and