Remote Client Care Specialist – Memory Platform

Forever Inc.; Pittsburgh (Allegheny County); Remote; USD 19,000 - 28,000; Full time

Job summary

Forever, Inc. is seeking a Client Care Associate to provide concierge-level support via phone, email, and chat. You will troubleshoot software across web, mobile, and desktop platforms, document interactions, and guide clients on product features within the FOREVER memory-keeping platform.

Ideal candidates have 3+ years in call centers, strong communication, and a proactive, problem-solving mindset. This fully remote role reports to the Client Care Manager and offers a mission-driven,

Qualifications

• 3+ years in inbound and/or outbound call center environments.
• Proficiency with customer support ticketing systems and live chat tools.
• Strong verbal and written communication with a compassionate demeanor.
• Excellent organizational and time management abilities.
• Thrives in a fast-paced, collaborative, mission-driven environment.

Responsibilities

• Deliver exceptional client support across phone, email, and chat channels.
• Troubleshoot software and service issues across web, mobile, and desktop apps.
• Document client interactions in Zendesk or similar platforms.
• Educate clients on product features and best practices within the FOREVER platform.
• Collaborate cross-functionally with Product and Engineering teams to improve the client experience.
• Contribute to usability testing and continuous improvement initiatives.

Skills

Customer service

Communication

Time management

Problem-solving

Collaboration

Education

Secondary Education

Tools

Zendesk

Job description

Forever, Inc. is seeking a Client Care Associate to provide concierge-level support via phone, email, and chat. You will troubleshoot software across web, mobile, and desktop platforms, document interactions, and guide clients on product features within the FOREVER memory-keeping platform.

Ideal candidates have 3+ years in call centers, strong communication, and a proactive, problem-solving mindset. This fully remote role reports to the Client Care Manager and offers a mission-driven,