Client Care Specialist (Hybrid) – Tech-Savvy Support

Forever, Inc.; Green Bay (WI); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Forever, Inc. is seeking a Client Care Associate in Green Bay, WI. This hybrid role centers on delivering concierge-level support via phone, email, and chat, while troubleshooting across web, mobile, and desktop platforms. You will document interactions in Zendesk and educate clients on product features.

The ideal candidate has 3+ years in a call center environment, strong communication skills, and solid time management. Join a mission-driven team offering growth and a balanced hybrid schedule.

Qualifications

• 3+ years of experience in an inbound and/or outbound call center environment.
• Proficiency with customer support ticketing systems and live chat platforms.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.

Responsibilities

• Deliver exceptional client support across phone, email, and chat channels.
• Troubleshoot software and service issues across web, mobile, and desktop applications.
• Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms).
• Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform.
• Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience.
• Contribute to usability testing and continuous improvement initiatives.
• Responsible for all other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

Secondary Education

Tools

Zendesk

Job description

Forever, Inc. is seeking a Client Care Associate in Green Bay, WI. This hybrid role centers on delivering concierge-level support via phone, email, and chat, while troubleshooting across web, mobile, and desktop platforms. You will document interactions in Zendesk and educate clients on product features.

The ideal candidate has 3+ years in a call center environment, strong communication skills, and solid time management. Join a mission-driven team offering growth and a balanced hybrid schedule.