Remote Client Care Specialist — Memory Platform

Forever, Inc.; Pittsburgh (Allegheny County); Ibrido; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Forever, Inc. seeks a Client Care Associate to deliver concierge-level support via phone, email, and chat. You will troubleshoot issues across web, mobile, and desktop apps (Artisan/Historian), document interactions in Zendesk, and guide clients on product features.

The role is open to remote or hybrid work, with Pittsburgh, PA as a potential base. Ideal candidates have 3+ years in call centers and strong communication skills, thriving in a collaborative, mission-driven team.

Competenze

• 3+ years of experience in inbound and/or outbound call center environment.
• Proficiency with customer support ticketing systems and live chat platforms.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to thrive in a fast-paced, collaborative, mission-driven environment.

Mansioni

• Deliver exceptional client support across phone, email, and chat channels.
• Troubleshoot software and service issues across web, mobile, and desktop applications.
• Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms).
• Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform.
• Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience.
• Contribute to usability testing and continuous improvement initiatives.
• Responsible for all other duties as assigned

Conoscenze

Verbal communication

Written communication

Ticketing systems

Live chat platforms

Call center experience

Formazione

Secondary Education preferred

Descrizione del lavoro

Forever, Inc. seeks a Client Care Associate to deliver concierge-level support via phone, email, and chat. You will troubleshoot issues across web, mobile, and desktop apps (Artisan/Historian), document interactions in Zendesk, and guide clients on product features.

The role is open to remote or hybrid work, with Pittsburgh, PA as a potential base. Ideal candidates have 3+ years in call centers and strong communication skills, thriving in a collaborative, mission-driven team.