Client Care Associate

Forever Inc.; Pittsburgh (Allegheny County); Remote; USD 19,000 - 28,000; Full time

Job summary

Forever, Inc. is seeking a Client Care Associate to provide concierge-level support via phone, email, and chat. You will troubleshoot software across web, mobile, and desktop platforms, document interactions, and guide clients on product features within the FOREVER memory-keeping platform.

Ideal candidates have 3+ years in call centers, strong communication, and a proactive, problem-solving mindset. This fully remote role reports to the Client Care Manager and offers a mission-driven,

Qualifications

• 3+ years in inbound and/or outbound call center environments.
• Proficiency with customer support ticketing systems and live chat tools.
• Strong verbal and written communication with a compassionate demeanor.
• Excellent organizational and time management abilities.
• Thrives in a fast-paced, collaborative, mission-driven environment.

Responsibilities

• Deliver exceptional client support across phone, email, and chat channels.
• Troubleshoot software and service issues across web, mobile, and desktop apps.
• Document client interactions in Zendesk or similar platforms.
• Educate clients on product features and best practices within the FOREVER platform.
• Collaborate cross-functionally with Product and Engineering teams to improve the client experience.
• Contribute to usability testing and continuous improvement initiatives.

Skills

Customer service

Communication

Time management

Problem-solving

Collaboration

Education

Secondary Education

Tools

Zendesk

Job description

Job Title: Client Care AssociateLocation: Fully RemoteDepartment: Client CareReports To: Client Care ManagerCompany: Forever, Inc. (www.forever.com)About FOREVERAt FOREVER, we help families and individuals save, organize, and share their precious memories – for generations. As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We’re on a mission to build a company that serves people and families for generations.Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.About the RoleFOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan and Historian), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.Key ResponsibilitiesDeliver exceptional client support across phone, email, and chat channelsTroubleshoot software and service issues across web, mobile, and desktop applicationsAccurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)Educate and guide clients on product features and best practices within the FOREVER memory-keeping platformCollaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experienceContribute to usability testing and continuous improvement initiativesResponsible for all other duties as assigned.QualificationsSecondary Education preferred but not required.3+ years of experience working in an inbound and/or outbound call center environment.Proficiency with customer support ticketing systems and live chat platforms.Strong verbal and written communication skills and a compassionate demeanor.Excellent organizational and time management abilities.Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.You’ll Thrive at FOREVER If You…Care deeply about helping people preserve and share their precious memories and stories.Are results-oriented, data-savvy, and proactive in solving challenges.Enjoy working with people and are a positive member of a mission-oriented, dedicated team.Want to grow your management and leadership skills in a high-impact role with a growing company.Appreciate a balance of strategic thinking and tactical execution.What You’ll Love About Working at FOREVER:Mission-driven culture with meaningful impact on families around the world.Direct collaboration with senior leadership and our CEO.A high-ownership, critical role in a growth-stage tech company.Competitive salary, benefits, opportunities for advancement.A collaborative, values-driven team with a very highly connected remote workforce.Job Details:Schedule: Monday – Friday 12 pm – 9 pm EST plus 1-2 weekends/month (10 am – 6 pm shift)When working on weekends, you will be given 2 weekdays off that week.Compensation: $17.00/hour + based on experienceEmployment StatementsWe are an Equal Opportunity Employer.Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.