Remote Client Advocate, Veterans Services

Chisholm Chisholm & Kilpatrick LTD; Providence (RI); Hybrid; USD 39,397 - 48,152; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Gym membership

Paid time off

Company holidays

401(k) matching

Parental leave

Job summary

Chisholm Chisholm & Kilpatrick LTD is seeking a Client Advocate for its Veterans Practice Group to handle high-volume client calls, email, and mail. You will manage forms and case notes in the firm’s system, ensuring professional and empathetic communication with veterans and families.

The role requires strong communication skills, attention to detail, and the ability to work independently or as part of a team. Onsite in Providence, RI or remote in multiple states are available.

Qualifications

• High School diploma required; bachelor’s degree or equivalent preferred.
• Experience in client services, customer support, or related field is a plus.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically.
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information.
• Ability to make sound judgments and decisions.
• Detail‑oriented with the ability to prioritize tasks and meet deadlines.
• Comfortable working independently and as part of a team.
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat.
• Fluency in English; bilingual in Spanish is a plus.
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

Responsibilities

• Professionally manage a high volume of phone calls and email correspondence with clients and their families, providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms and written correspondence to clients and the VA
• Update CCK’s case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocates and Paralegals as needed

Skills

Communication skills

English fluency

Spanish helpful

MS Office

Multitasking

Attention to detail

Team player

Background check awareness

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Adobe Acrobat

Job description

Chisholm Chisholm & Kilpatrick LTD is seeking a Client Advocate for its Veterans Practice Group to handle high-volume client calls, email, and mail. You will manage forms and case notes in the firm’s system, ensuring professional and empathetic communication with veterans and families.

The role requires strong communication skills, attention to detail, and the ability to work independently or as part of a team. Onsite in Providence, RI or remote in multiple states are available.