Client Advocate/Paralegal

Chisholm Chisholm & Kilpatrick LTD; Providence (RI); Hybrid; USD 39,397 - 48,152; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Gym membership

Paid time off

Company holidays

401(k) matching

Parental leave

Job summary

Chisholm Chisholm & Kilpatrick LTD is seeking a Client Advocate for its Veterans Practice Group to handle high-volume client calls, email, and mail. You will manage forms and case notes in the firm’s system, ensuring professional and empathetic communication with veterans and families.

The role requires strong communication skills, attention to detail, and the ability to work independently or as part of a team. Onsite in Providence, RI or remote in multiple states are available.

Qualifications

• High School diploma required; bachelor’s degree or equivalent preferred.
• Experience in client services, customer support, or related field is a plus.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically.
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information.
• Ability to make sound judgments and decisions.
• Detail‑oriented with the ability to prioritize tasks and meet deadlines.
• Comfortable working independently and as part of a team.
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat.
• Fluency in English; bilingual in Spanish is a plus.
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

Responsibilities

• Professionally manage a high volume of phone calls and email correspondence with clients and their families, providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms and written correspondence to clients and the VA
• Update CCK’s case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocates and Paralegals as needed

Skills

Communication skills

English fluency

Spanish helpful

MS Office

Multitasking

Attention to detail

Team player

Background check awareness

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Adobe Acrobat

Job description

Job Title

Client Advocate – Veterans Practice Group

Description

Chisholm Chisholm & Kilpatrick (CCK) is a private, public‑interest law firm focused on serving disabled military veterans and their families, as well as individuals denied life, health, and disability benefits. CCK seeks a compassionate and empathetic Client Advocate to join our growing team.

Job Type

Full‑time

Position Summary

The Client Advocate serves as the primary and initial point of contact for disabled veteran clients and their families. Responsibilities include managing high‑volume client calls, email and regular mail correspondence, providing timely updates, completing forms and case notes in CCK’s case management system, and ensuring all communications are professional, clear, and supportive while following CCK’s policies.

Responsibilities

• Professionally manage a high volume of phone calls and email correspondence with clients and their families, providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms and written correspondence to clients and the VA
• Update CCK’s case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocates and Paralegals as needed

Qualifications

• High School degree required; bachelor’s degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or related field is a plus
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail‑oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; bilingual in Spanish is a plus
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position

Compensation & Benefits

• Starting annual salary is $43,775 per year
• Medical, dental, and vision insurance, including employer‑paid medical insurance options
• Gym membership reimbursement
• 15 days of paid time off (increasing over time) plus 12 paid company holidays in 2026
• 401(k) matching
• Paid parental leave

Additional Details

• Role is available onsite at our Providence, RI headquarters or remotely in the following states: CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA
• Work Schedule: Monday through Friday. Shift options: 8:00‑4:30 pm ET, 8:30‑5:00 pm EST, or 9:00‑5:30 pm EST (30‑minute lunch)
• Remote work requires a professional, distraction‑free environment, reliable internet connection (30 Mbps upload minimum), and personal router access
• Later stages of the interview process include an assessment, internet speed test, and reference check

CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.