Client Advocate, Paralegal

Chisholm Chisholm & Kilpatrick; Atlanta (GA); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

401k matching

Paid parental leave

Gym reimbursement

Job summary

Chisholm Chisholm & Kilpatrick is seeking a Client Advocate in the Veterans Practice Group to be the first point of contact for disabled veteran clients and families. You will manage high-volume calls, provide case updates, complete forms, and keep case notes current in the firm’s case management system.

The role involves handling client communications, retrieving information from internal systems, drafting forms and correspondence, and supporting training of new staff on a full-time basis.

Qualifications

• High school degree required; Bachelor's preferred.
• Client service experience a plus; excellent verbal and written communication.
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat; Spanish a plus.

Responsibilities

• Manage a high volume of phone calls and email with clients and families.
• Retrieve information from internal systems and provide accurate status updates.
• Draft basic forms and written correspondence to clients and VA.
• Update case management files with all client conversations and correspondence.
• Attend training and help train new Client Advocate/Paralegals.

Skills

Verbal communication

Written communication

Detail-oriented

Microsoft Office

Outlook

Adobe Acrobat

Spanish

PIV access

VA network access

Education

High school degree

Bachelor's degree preferred

Job description

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm focused on disabled military veterans and their families, as well as individuals denied life, health, and disability benefits. Position

Summary

The Client Advocate is the first and main point of contact for disabled veteran clients and their families in the Veterans Practice Group, managing high-volume client calls and correspondence, providing case updates, completing forms and casework, and keeping case notes current in CCK's case management system.

Responsibilities

• Manage a high volume of phone calls and email with clients and families
• Retrieve information from internal systems and provide accurate status updates
• Draft basic forms and written correspondence to clients and VA
• Update case management files with all client conversations and correspondence
• Attend training and help train new Client Advocate/Paralegals

Requirements

High school degree required (Bachelor's preferred); client service experience a plus; excellent verbal and written communication; detail-oriented; proficiency in Microsoft Office, Outlook, and Adobe Acrobat; Spanish a plus; ability to obtain and maintain a PIV card and VA network access (government background check). Work Location: Onsite at the Providence, RI headquarters or remote in CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA. Full-time, Monday-Friday, fixed ET shifts; 30 Mbps upload internet required. Compensation &

Benefits

Starting salary $43,775/year; medical, dental, vision (employer-paid medical); gym reimbursement; 15 days PTO plus 12 paid holidays; 401k matching; paid parental leave.