Remote Claims Transformation & Process Improvement Lead

Caraffi; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Caraffi is seeking a Claims Transformation & Process Improvement Lead for aPermanent, 100% remote role in the USA. The role balances claims operations support with transformation, training and enablement to embed new systems, improve workflows and working methods across the Claims function.

The ideal candidate will drive rollout and adoption of new claims technology, improve processes, and collaborate with Compliance and Quality Assurance to achieve operational excellence.

Qualifications

• Commercial Insurance Claims operations experience.
• Experience with claims systems and workflows.
• Background in process improvement or transformation.
• Experience with technology adoption in claims.
• Experience in training and operational enablement.
• Ability to work across Claims, Compliance and Quality Assurance.

Responsibilities

• Support the rollout and adoption of new claims technology and tools
• Improve claims processes, workflows and ways of working
• Support operational improvement initiatives across the Claims function
• Help embed technology and process changes
• Work closely with Claims, Quality Assurance and Compliance stakeholders
• Deliver training on claims systems, technology and processes
• Support new employee onboarding
• Develop training materials, process guides and learning content
• Maintain accurate operational and training documentation
• Support training reporting and content management
• Foster cross-functional collaboration to drive transformation across Claims and Quality Assurance

Skills

Process improvement

Training delivery

Technology adoption

Claims operations

Cross-functional collaboration

Job description

Caraffi is seeking a Claims Transformation & Process Improvement Lead for aPermanent, 100% remote role in the USA. The role balances claims operations support with transformation, training and enablement to embed new systems, improve workflows and working methods across the Claims function.

The ideal candidate will drive rollout and adoption of new claims technology, improve processes, and collaborate with Compliance and Quality Assurance to achieve operational excellence.