Senior Process Transformation Lead – Claims & Contracts

Curative HR LLC; Austin (TX); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Employer-covered medical premiums

Generous PTO & holidays

401K plan

Parental leave

Job summary

Curative is seeking an exceptional operations leader to drive transformational process improvement across claims operations and other business functions. This strategic role focuses on redesigning workflows and implementing scalable solutions to increase speed and accuracy in end-to-end processes.

You will own claims lifecycle, contracting workflows, and cross-functional process optimization initiatives, partnering with Legal, Sales, and Finance to improve handoffs and cycle times.

Qualifications

• 6–10+ years of progressive experience in business process management, operational transformation, or strategy & operations.
• 2–4+ years at a top-tier management consulting firm or inside a high-growth tech/operations environment is strongly preferred.
• Direct exposure to claims workflows (insurance, healthcare, fintech, warranty) or contract lifecycle management (CLM) is a strong plus, though structured operational instincts take precedence.
• Analytical modeling skills with Excel/Sheets, SQL, or BI tools like Tableau/Looker for data-driven decisions.
• Excellent ability to translate complex, messy processes into clear executive narratives, swimlane diagrams, and actionable roadmaps.

Responsibilities

• Map, audit, and redesign the end-to-end claims life cycle—from initial intake and adjudication to dispute resolution and settlement.
• Identify bottlenecks, redundancies, and defect rates; implement automated, scalable workflows to decrease cycle times and processing costs.
• Establish standard operating procedures (SOPs) and build clear process maps (BPMN) that integrate human review with technological automation.
• Oversee the end-to-end workflow for partner/vendor contracting, onboarding, and compliance tracking.
• Translate complex contractual commitments into operational rules, SLAs, and measurable guardrails for the claims and fulfillment teams.
• Partner with Legal, Sales, and Finance to streamline handoffs and cycle times between deal closing and operational execution.
• Partner with engineering/product teams to define functional requirements for internal tools, CRM/ERP workflows, and automation rules.
• This position assumes and performs other duties as assigned.

Skills

Analytical chops

Communication

Excel/Sheets

SQL

Tableau/Looker

Education

Bachelor's degree

Tools

Excel/Sheets

SQL

Tableau/Looker

Job description

Curative is seeking an exceptional operations leader to drive transformational process improvement across claims operations and other business functions. This strategic role focuses on redesigning workflows and implementing scalable solutions to increase speed and accuracy in end-to-end processes.

You will own claims lifecycle, contracting workflows, and cross-functional process optimization initiatives, partnering with Legal, Sales, and Finance to improve handoffs and cycle times.