Senior Process Optimization Lead - Claims & Contracting

Curative; Austin (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Curative seeks an exceptional operational leader to drive transformational process improvement across our claims operations and broader business functions. This strategic role targets someone with consulting or corporate operations backgrounds who can identify systemic inefficiencies, redesign workflows, and implement scalable solutions that boost speed and accuracy.

You will own end-to-end claims processes, contracting workflows, and cross-functional process optimization initiatives.

Qualifications

• 5+ years in business process management, operational transformation, or strategy & operations.
• 2–4+ years at a top-tier management consulting firm or inside a high-growth tech/operations environment.
• Direct exposure to claims workflows or contract lifecycle management is a plus.
• Advanced quantitative modeling skills with a track record of data-driven decisions.
• Ability to synthesize complex processes into clear executive roadmaps and narratives.

Responsibilities

• Map and redesign the end-to-end claims lifecycle from intake to settlement.
• Identify bottlenecks, redundancies, and defects; implement automated scalable workflows.
• Establish SOPs and BPMN process maps to reduce manual review and enable automation.
• Oversee contracting, onboarding, and compliance tracking workflows.
• Translate contractual commitments into operational rules, SLAs, and guardrails.
• Partner with Legal, Sales, and Finance to streamline handoffs and cycle times.
• Partner with engineering/product teams to define requirements for internal tools and automation.
• This position assumes and performs other duties as assigned.

Skills

Process optimization

BPMN modeling

Cross-functional leadership

Data-driven decisions

SOP development

Job description

Curative seeks an exceptional operational leader to drive transformational process improvement across our claims operations and broader business functions. This strategic role targets someone with consulting or corporate operations backgrounds who can identify systemic inefficiencies, redesign workflows, and implement scalable solutions that boost speed and accuracy.

You will own end-to-end claims processes, contracting workflows, and cross-functional process optimization initiatives.